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Please Contact Us if you received a damaged product that you purchased from the site.

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • We need photos of damaged items and shipping slips to process a replacement if product arrives damaged.

  • We cannot accept returns of opened products.

  • If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for the shipping of your return. Items sent back to us without first requesting a return will not be accepted.

  • If you purchased from a third-party retailer, such as a grocery store or other online retailer and your MeatBoneZ product is damaged, all returns of that product must be made in compliance with said retailer's return policy.

  • We are not responsible for damage or loss of packages due to unavailable recipient, incorrect address information, or theft.

  • For ALL refund or return inquiries, please reach out to us via email:

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